Refund policy

Supplier Direct wants you to be fully satisfied with your purchase

We don't have to give a refund if you change your mind about a purchase or selected the wrong option, so when you're at the checkout, take a second to run your eye over your order for any slips of the finger before submitting because once you've submitted it, it's too late!!

If the product you have bought is faulty, we will provide a remedy as required by the NZ Consumer Guarantees Act.

If you need to return your goods please contact us via our Contact page as soon as possible of receipt of the product. Our team will provide instructions to have the product returned for assessment. If the product does need to be returned, we will arrange return shipping at no cost to you.

• Please do not return your product to the address on your shipping label.
• Please include your original courier packaging when possible.
• Please do not send your product back if you have not been instructed to.
• Please do not send your product back if you have changed your mind on your purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.

We can only send your refund to the payment method you used at the time of purchase.

If you’ve done all of this and you still have not received your refund yet, please contact us.